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Downtime

Joining Issues

Jan 09 at 09:28am HST
Affected services
Grangewood Drive Store

Resolved
Jan 10 at 10:09am HST

All downtime has been resolved and our game is joinable accross all devices once again.

Updated
Jan 09 at 12:41pm HST

Unfortunatly this is not looking to be a roblox issue and we appologies for the confusion but it appears to be an issue on our end that was not successfuly identified there for our main game (Grangewood Drive Store) is once again facing downtime. Our oncall team is once again attempting to fix this issue and we appologies for any inconvinience.

Updated
Jan 09 at 10:39am HST

We have completed our investigation and have concluded that this is a Roblox issue however most people are now able to join the game again on the effected devices therefore all services will return to operational.

Updated
Jan 09 at 10:33am HST

We have now identified the issue to be a roblox issue and we are now attempting a complete reset of all online servers to hopefully resolve this issue.

Created
Jan 09 at 09:28am HST

Our sevices had flagged a joining issue to the main game (Portbay Retail Grangewood Drive Store) and is currently effecting joining from Console and Mobile devices. Limited information is currently known and our oncall team are currently attempting to resolve this.